Contact Us
Email is the only channel we run. For anything to do with an existing order, the merchant's support team is the right place.
Email us
We are a small independent review site, so email is the only channel we run — there is no contact form on this page and no phone line. We read everything and reply to most messages within two business days.
General questions and feedback
Corrections, editorial and partnership enquiries
What we can help with
- Questions about anything published on this website
- Corrections — if we have something factually wrong, tell us and we will fix it and say so
- General questions about the formula, the ingredients or how the guarantee is described
- Pointing you to the right place for an order issue
What we cannot help with
This is the important part, and being blunt about it saves you time. We are an independent review site. We are not the manufacturer or the seller. We do not process orders, take payments, ship anything, or issue refunds, and we cannot see your order.
So for anything involving an actual purchase — where your parcel is, a billing question, changing an address, cancelling, or requesting a refund under the 60-day guarantee — you need the merchant's own support team. Their contact details are on your order confirmation email and on the checkout page you bought through. If you cannot find them, email us and we will point you to the right route; we just cannot action it ourselves.
For veterinary questions
We cannot give veterinary advice and would be doing you a disservice if we tried. If your dog is unwell, if something has changed suddenly, or if you want to know whether a supplement is appropriate alongside a medication or a diagnosed condition, that is a conversation for your own veterinarian, who can actually examine your dog.