Tracking Your Order
Your order was placed with the seller, not with this site. Here is exactly where to find it and who to ask.
Where your order actually sits
First, the thing worth knowing straight away: your order was not placed with this website. This is an independent review site. When you clicked through to buy, you were taken to the seller's own secure checkout, and your order, payment and shipping are all handled entirely by that merchant. We never see your order details, your address or your payment information.
That means we cannot look your order up — but we can tell you exactly where to look.
Step one: find your confirmation email
Every order generates a confirmation email at checkout. It contains your order number, the merchant's support contact details, and usually a tracking link once the parcel ships. Search your inbox for the product name or check the spam and promotions folders, which is where these routinely land.
Step two: contact the merchant's support team
Use the support address on that confirmation email, and include your order number, the name and email address used at checkout, and the approximate order date. Those three details let support find an order in seconds; without them it takes days of back and forth.
Typical delivery times
| Destination | Usual dispatch | Usual delivery |
|---|---|---|
| United States | Within 1–2 business days | Around 5–7 business days |
| International | Within 1–2 business days | Around 10–15 business days, plus customs |
These are typical windows rather than promises. Actual times are set by the merchant and their carrier, and holiday periods stretch everything. The digital bonus eBooks included with the multi-bottle packages arrive by email rather than post, usually within the hour.
Refunds under the 60-day guarantee
Refund requests also go to the merchant's support team, not to us. You have 60 days from your order date. Have your order number ready, state clearly that you are requesting a refund under the money-back guarantee, and keep a copy of the correspondence. The terms published on the order page at the time you bought are the ones that govern your order. Our refund policy page explains the process in more detail.
If nothing has arrived at all
If it has been more than two weeks with no dispatch notification, check that the confirmation email exists at all — occasionally a checkout does not complete and no order was created, in which case there will also be no charge on your card. If there is a charge but no confirmation, contact the merchant with your card statement line and the date; that is enough for them to locate it.